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Remote Learning Technical Support

The DOE Remote Learning Technical Support ticket system for family face technical issues.

If you have ongoing issues with technology to support learning at home, see Mr. Serrano at Crispus Attucks Element School room 102.


Let us know what issues you are having with NYCDOE iPads or other devices including: Reporting a lost or stolen device, support for sign in and use of iPad or other DOE devices, or help with applications (including Google Classroom)

Support for Families

Support for the iPads is available through our Technical Support Ticket or call the Help desk at 718-935-5100.



Device Requests

Student who need a device for remote or blended learning, use this Remote Learning Device form to request a device if your school does not have inventory on-hand to fill the request.

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